Online Sales Only - Does Not Apply to Wholesale Orders
Returns will be accepted within 7 days from the delivery date provided that the goods are not altered.
Returned items may not be altered in any way. For Follea that includes:
• NO cutting of the lace front
• Inclusion of ALL original tags
• Returned in its original, unused, perfect and sellable condition
• Returned in its original packaging and Daniel Alain Wig Box
Daniel Alain shall be the sole arbitrator to determine if the piece has been altered in any way from its original condition and if it’s returnable.
Daniel Alain provides a complimentary pre-paid mailing label in your package to attach to the outside of your return package. We recommend using the pre-paid label which provides tracking and insurance for your package.
Daniel Alain will not assume responsibility for reimbursement in the event the package is lost, stolen, damaged or mishandled 1) Prior to acceptance by shipping carrier when using the pre-paid label provided by Daniel Alain or 2) in the event that the pre-paid label provided by Daniel Alain is not used for the return shipment.
If you cannot find the pre-paid mailing label, please call 949.706.9880 or email info@danielalain.com for assistance.
If you choose to mail your return without the provided pre-paid label, we highly recommend insuring the product for the full value as Daniel Alain will NOT assume financial responsibility for returned items that are lost, stolen or damage when not shipped with the provided pre-paid mailing label.
If the conditions are met, Daniel Alain will refund you the full amount of the returned item. Refund may take 5-7 business days from day of receipt.
EXCHANGES
Exchanges will be accepted within 7 days from the ship date provided that the goods are not altered in any way.
One complimentary exchange/return will be honored per customer. Additional exchanges or returns will incur a 10% restocking fee to cover fees, shipping and handling.
To process an exchange, you must speak with a customer care representative so we may best assist you in selected the best Daniel Alain piece for exchange. Please call 949.706.9880 or email info@danielalain.com for assistance.
INTACT, Booster, Minoxidil
30-DAY GUARANTEE
You can try our hair products risk-free with our 30-day money back guarantee. We stand behind our products and want you to know, if you are not 100% satisfied, we will refund you the purchase price of one (1) bottle.
Simply return the unused portion with proof of purchase to the address below (receipt/online invoice) at your expense through carrier of your choice. Only one (1) refund per customer is allowed. We highly recommended insuring the product for the full value as Daniel Alain will NOT assume financial responsibility for the returned times that are lost, stolen or damage. Our policy lasts 30 days. After 30 days from purchase, we cannot offer refunds or exchanges.
Please send returns along with invoice proof of purchase to: Daniel Alain Inc., Attn: Customer Service Department, 520 Newport Center Dr., Ste 1420, Newport Beach, CA 92660.
Please Note: Due to hygienic policies, brushes and accessories are FINAL SALE.
If you have questions about your return, please contact our Customer Service department at 949.706.9880 or email info@danielalain.com.
Return will be accepted within 30 days from the delivery date provided that the good are not altered, in its original, unused, perfect and sellable condition, returned is its original packaging.
Daniel Alain shall be the sole arbitrator to determine if the good has been altered in any way from its original condition condition and if’s it’s returnable.
You are solely responsible to return the good at your own cost. We highly recommended insuring the product for the full value as Daniel Alain will NOT assume financial responsibility for the returned times that are lost, stolen or damage.
If the conditions are met, Daniel Alain will refund you the full amount of the returned item. Refund may take 5-7 business days from day of receipt. Only one (1) refund per customer is allowed. Our policy lasts 30 days. After 30 days from purchase, we cannot offer refunds or exchanges.
Please send returns along with invoice proof of purchase to: Daniel Alain Inc., Attn: Customer Service Department, 520 Newport Center Dr., Ste 1420, Newport Beach, CA 92660.
If you have questions about your return, please contact our Customer Service department at 949.706.9880 or email info@danielalain.com.
SHIPPING FAQs
Does Daniel Alain ship to APO/military addresses?
At this time, Daniel Alain does not ship to APO/military addresses.
Does Daniel Alain ship to P.O. Boxes?
At this time, Daniel Alain does not ship to P.O. Boxes.
Does Daniel Alain ship internationally?
Yes, Daniel Alain does ship our Wigs and Toppers internationally. Purchaser is responsible for VAT and duty charges. We DO NOT currently ship Intact Anti-Hair Shedding Treatment, MRT, Booster, and Minoxidil internationally.